Return Policy

We want you to be pleased with your order, so feel free to express any concerns to us and we can remedy the situation, based on individual needs.

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.


Please mail your package in a prepaid, insured, traceable method to the address below.

The Painted Garden
160 Water Pointe Lane
Midlothian, VA 23112

Personalized or custom orders may not be cancelled, exchanged or returned for a refund under any circumstances due to the personalized nature of the items.